Author Archives: EDCi

Statement on Genesys Acquisition of Interactive Intelligence

Posted on Jan 13, 2017 by

On August 31, 2016 Interactive Intelligence announced they had entered into a definitive agreement to be acquired by Genesys.  And last week, on December 1, that transaction was completed!  The team at EDCi is excited to move forward as your contact center expert by leveraging both our extensive expertise with the Interactive product suite, as […]

Read More

Genesys Partnership Announcement

Posted on Jan 13, 2017 by

Genesys Partnership Announcement Since the August 31, 2016 announcement that Interactive Intelligence entered into an agreement to be acquired by Genesys, EDCi has been excited to learn more about how this transaction can enhance our solution offerings. In early September we started the process of becoming a Genesys partner and are pleased to announce that […]

Read More

7 Dumb Blunders You’ve Probably Made in the Data Center

Posted on Nov 11, 2015 by

7 Dumb Blunders You’ve Probably Made in the Data Center The data center is a centralized facility where an organization’s IT operations and equipment stores, manages and disseminates its data. Vital to daily operations, the data center needs backup systems like uninterruptible power systems, cooling systems, etc. to run and protect core applications. Whether you […]

Read More