Communications & Collaboration

EDCi can help simplify and streamline communications so that employees, regardless of location, can easily communicate with customers and other employees alike. We can implement a system that complements your business direction, either in the cloud or on-premise. Newer technologies provide real cost savings in your monthly phone expenses. UCC solutions help companies manage growing communication complexity and an increasing number of mobile workers. Employees, business partners and customers can collaborate with a combination of voice, video, data and mobility applications to conduct business across multiple workspaces – anywhere from the airport to the conference room, the coffee shop to the car.

IP Telephony Network

EDCi can extend your current IP network to include Voice over IP (VoIP). VoIP will use your current network investment to create a reliable, secure, and consistent voice/video communication. EDCi offers solutions to carry your Voice, Video, and Mobile Applications over the network to branch offices, remote, and mobile workers. This includes secure / dependable communications over the LAN and WAN, Support Session Initiation Protocol (SIP), Increase reliability with Quality of Service (QoS) and Session Border Control.

Presence / Messaging / Video

How we communicate with friends and family is changing with advancements in technology. Our customers, employees, and partners expect the same highly effective communications methods within the workplace. EDCi offers a communication and collaboration experience to bring teams together by allowing us to instantly find, meet and share content inside and outside our organizations. This includes on-premise, cloud and hybrid solutions, in addition to messaging meeting and calling functionality.

Call Processing / Directory Services

Every organization handles call processes differently. Understanding how calls come into your business is important to your customers and will create a competitive advantage. EDCi is highly skilled in unified communications. We can give you a call processes and directory services that will insure the right person will receive the right customer call. This includes path selection, calling privileges, manipulation of dialed destination, present of information about identities involved in call, endpoint addressing and personal and corporate directories.

Converged Client Devices

Today less than 1% of user devices are connected to our networks. We need a way to allow our workforce to use consumer devices securely and effectively for business. EDCi communications and collaboration solutions will allow for your workforce to use their devices security, reliable and from anywhere. This includes creation voice, video, file share and screen share from any device, in addition to centralized voice mail, messaging/conversations and data.